Saturday, November 26, 2005

Press #0#0#0#0 to speak to a human

If you've ever called customer service and been put on hold, you've probably fretted and fumed for a human.

Social problem. Technical solution. And incredibly useful at that: http://paulenglish.com/ivr/

Source: Guardian article here.

Addendum: How will the companies respond? If you think they will revert to humans, press 1. If you think they will not respond at all, press 2. If you think they will fight to declare this cheat sheet illegal, press 3. Leave a comment below to communicate with a human.

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